terms of service

These terms govern your use of the AutoSense mobile app, website, shop and fleet platform (together, "the Service"), operated from Lagos, Nigeria. By creating an account or using the Service you agree to them.

1. The service

AutoSense reads diagnostic data from your vehicle via an OBD-II adapter, translates it into plain language, tracks maintenance, and offers optional AI-powered analysis. Some features are free; others require AutoSense Credits or an Enterprise plan, as described on the pricing page.

2. Diagnostics are information, not professional advice

AutoSense reports what your vehicle's electronic systems report and adds interpretation, severity estimates and cost ranges. This is informational guidance, not a professional mechanical inspection. Repair cost estimates are indicative market ranges, not quotes. A Tokunbo Check verdict reflects the data available through the OBD port at the time of the scan; it cannot detect every defect (for example purely mechanical wear that throws no codes). Purchase decisions, repairs and roadworthiness remain your responsibility, and we recommend a physical inspection for any vehicle purchase.

3. Your account

• You must provide accurate information and keep your credentials secure.
• One account per person; up to 5 vehicles on free plans.
• You are responsible for activity under your account, including family invites you issue.

4. AutoSense Credits

• Credits (ASC) are a prepaid, non-refundable licence to use AI features. They are not money, do not accrue interest, and are not transferable between accounts.
• Credits never expire.
• Credit purchases are processed on the web via Paystack. Duplicate charges are reversed against the same payment reference — contact contact@autosense.app with the reference.
• If we permanently shut down the Service, unused purchased credits will be refunded pro rata.

5. The shop

Parts and adapters sold through the AutoSense shop are described with vehicle-compatibility data we curate carefully, but you must verify your engine variant where a product notes it. Items that don't fit due to our compatibility error are returnable within 14 days unused; delivery timelines shown at checkout are courier estimates, not guarantees. Warranty claims on parts follow the manufacturer's terms.

6. Enterprise plans

Fleet subscriptions are invoiced per vehicle per month, minimum 5 vehicles, under a separate order form that references these terms. GPS hardware requires an active SIM you provide. Fleet data belongs to the fleet account owner; drivers are informed users under your organisation's policies, and you warrant you have the right to monitor the vehicles you add.

7. Acceptable use

• No reverse engineering, scraping or reselling of the Service or its databases.
• No use of the Service to misrepresent a vehicle's condition or history to a buyer — history certificates display exactly what was recorded.
• No tracking of vehicles or people you have no lawful right to track.

8. Intellectual property

The Service, its design, its fault-code database and its content are ours or our licensors'. Your vehicle data is yours; you grant us a licence to process it to provide the Service and to produce anonymised aggregates that can never identify you.

9. Liability

To the maximum extent permitted by Nigerian law, the Service is provided "as is", and our total liability for any claim is limited to the greater of ₦50,000 or the amount you paid us in the 12 months before the claim. We are not liable for indirect losses, for decisions made on diagnostic output, or for vehicle damage arising from repairs performed by third parties.

10. Termination

You may delete your account at any time in-app. We may suspend accounts that breach these terms, with notice where practicable. On deletion, data handling follows the Privacy Policy.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the courts of Lagos State, after a good-faith attempt at resolution via contact@autosense.app.

12. Changes

We may update these terms; material changes are notified in-app and by email 14 days in advance. Continued use after the effective date is acceptance. The current version is always at autosense.app/terms.